Frequently Asked Questions (FAQs)
Ordering & Fitment
Q: How do I know these mats will fit my vehicle? A: Every set of 6ixDriveMats is precision-engineered using advanced 3D scanning data to match the exact contours of your specific make, model, and year. We do not sell "universal" mats. To ensure a perfect fit, simply select your exact vehicle details from our dropdown menus before adding to your cart.
Q: Do I need to remove my original factory carpet mats before installing 6ixDriveMats? A: Yes. For the best fit, safety, and alignment with your vehicle's floor clips, please remove your factory cloth or rubber floor mats before installing your new 6ixDriveMats.
Q: What if the mats don’t fit my car? A: We back our products with a Perfect Fit Guarantee. If you selected the correct vehicle details at checkout and encounter any fitment issues, please take a photo and contact our support team immediately. We will work with you to get it sorted.
Product & Materials
Q: What materials are 6ixDriveMats made of? A: Our mats are crafted from premium, heavy-duty, eco-friendly composite materials designed to withstand extreme temperatures without cracking or curling. They are 100% non-toxic and completely odorless—no harsh rubber smells here.
Q: Are these mats completely waterproof? A: Yes, they are 100% waterproof. Our deep-walled 3D design is specifically engineered to trap liquids, mud, snow, and spills, preventing them from ever reaching your car's factory carpet.
Q: How do I clean my mats? A: Cleaning is quick and effortless. For loose dirt and debris, simply vacuum them or wipe them down with a damp cloth. For a deeper clean, remove the mats from your vehicle, hose them down with water, let them air dry, and they will look brand new again.
Shipping & Delivery
Q: How long will it take to get my order?
A: Standard delivery typically takes [Insert number, e.g., 3–7] business days depending on your location. You will receive a tracking link as soon as your order leaves our facility.
Q: Do you ship internationally?
A: Currently, we ship only in Canada. Shipping fees and delivery times will be calculated automatically at checkout.
Returns & Support
Q: What is your return policy?
A: We want you to love your ride's new look. We offer a 7-day return window for unused items in their original packaging. Please note that custom-made items may be subject to specific conditions. Check our full Return Policy page for step-by-step instructions.
Q: How can I contact customer support?
A: We’re here to help! You can reach our team via email at 6ixDriveMats@gmail.com or through our Contact Us page. We typically respond to all inquiries within 24 hours.